Shipping Policy

At SOIL Sweets & Savouries, we are committed to delivering fresh, traditional, and high-quality products to your doorstep with utmost care.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festivals or peak seasons, processing times may be slightly longer.

Shipping Timeline

Within Tamil Nadu: 1–3 business days.

Other States in India: 3–7 business days.

Delivery times may vary depending on the courier service and destination.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and order weight.

Free shipping offers, if applicable, will be displayed during checkout.

Delivery

We partner with trusted courier services to ensure safe delivery.

Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or email (if provided).

Packaging

All products are carefully packed to maintain freshness and quality during transit.

Perishable items are packed with extra care; however, slight variations in appearance due to transit are normal.

Delivery Delays

While we strive to deliver on time, delays may occur due to:

Weather conditions

Natural disasters

Public holidays

Courier service disruptions

Remote delivery locations

SOIL Sweets & Savouries is not liable for delays caused by factors beyond our control.

Incorrect Address

Please ensure your shipping address and contact number are correct while placing the order.

We are not responsible for orders delayed or returned due to incorrect or incomplete address details.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 24 hours of delivery with:

Order number

Photos of the package and products

A brief description of the issue

We will review your request and provide an appropriate resolution.

Contact Us

For any shipping-related queries, please contact:

SOIL Sweets & Savouries

📞 +91

📧 [Email Address]

🌐 [Your Website URL]

Thank you for choosing SOIL Sweets & Savouries. We appreciate your trust and look forward to serving you with authentic traditional sweets and healthy groceries.